Why is there an error message when a merchant attempts to issue a refund through the Transactions app?

This situation occurs when a customer used a online (non pin) or online (pin) debit card to make the original transaction. After 25 minutes you may no longer refund this exact transaction. Instead, you have to make a manual refund through the Refund app. 

 

Solution: 

1. Open Refund App. 
2. Enter dollar amount. 
3. Press Issue Refund. 
4. Insert chip, swipe, or hand key card. 
5. Customer will successfully be refunded but it will not be tied to original transaction.